Covid-19: our actions and updates

From our family to yours, we want you to know we’re doing everything possible to ensure you stay safe and healthy.
We have adjusted our booking structures and processes to ensure that they meet the regulations and guidelines of the World Health Organisation and both Australian and NSW Governments. You may also wish to review the current NSW restrictions and Public Health Orders that apply to our venue here.

Patron and Staff Vaccination Update

• Guests from 1 December are not required to be fully vaccinated

• All Lilypad Palm Beach staff are fully vaccinated

Venue Capacity Limits and Social Distancing Rules

• In order to adhere with social distancing rules our indoor area is limited to 1 person per 4 square metres. The outdoor space is limited to 1 person per 2 square metres. On occasion, during the operation of events, the number of guests at the venue may exceed the maximum number that can gather in the indoor space. Staff will be informed of capacity limits to ensure we adhere to the social distancing restrictions.

  • 12 persons inside

  • 20 persons outside

Booking Cancellation Policy

• Lilypad Palm Beach pre-COVID cancellation policies apply to all bookings; typically allowing a cancellation to be made 30 days prior to arrival without penalty.

• Lilypad Palm Beach will allow cancellations without penalty (even when the above policies dictate a cancellation fee) only when a ‘Federal’ order, or a ‘State’ order is in place that prohibits a guest to transit between their state of origin and the resort as a direct impact associated with the COVID-19 pandemic.

Hygiene, Health and Safety

We take the health and safety of our guests, staff and other visitors very seriously. Please continue to maintain safe hygiene practices, as per government guidelines. Department-specific COVID-19 Safety Plans have been developed to ensure the health and safety of both the guests and staff. These include new sanitising protocols, staff PPE when applicable, compliance with NSW Public Health Order, risk assessments and subsequent modifications to our operations. Some of these modifications may impact your experience and we appreciate your understanding in advance.

Lilypad staff will wear a suitable face mask if it is determined that the risk of transmission of COVID-19 is at a level that requires this level of prevention. This will be determined by case numbers in our area, of other parts of NSW, VIC and SE QLD and/or as recommended by NSW Health.

We hope to see you all soon in safe health.

Lilypad Palm Beach Management.